Refund policy

At Entertainment Tech Holdings LLC, we strive to provide our customers with a seamless ticket purchasing experience. Please carefully review our refund policy:

• 1. All Sales Are Final

  All ticket sales are final and non-refundable. Once a ticket purchase is completed, it cannot be canceled, exchanged, or refunded under any circumstances, except in the event of a concert cancellation as outlined below.

• 2. Concert Cancellation

  If a concert is canceled, tickets will be refunded automatically. Refunds will be processed to the original credit card used for the purchase within 5-7 business days from the official cancellation announcement.

• 3. Event Postponement or Rescheduling

  In the event of a postponement or rescheduling, tickets will remain valid for the new date. Refunds are not issued for postponed or rescheduled events unless specified by the event organizer.

• 4. Processing Fees

  Please note that any service or processing fees associated with the original ticket purchase are non-refundable unless otherwise stated.

• 5. Customer Support

  If you have any questions or concerns regarding your tickets or our policies, you can reach out to our customer support team through the following options:

  • Live Chat: Available on our website 24/7. Our AI-powered assistant can help with most common issues. For more complex inquiries, our human support team is available during office hours (9 AM - 6 PM Eastern Time)

  • Email: [email protected]

We appreciate your understanding and thank you for choosing us!